Customer Service Excellence

Do you have what it takes to deliver excellent customer service?

Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering an excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers.

• Introduction 01:30

  • 1: Introduction Preview 01:30

• What are the key skills that can help us provide good customer service? 14:18

  • 2: Customer Service Roles 05:33
  • 3: Customer Service Skills 08:45

• Serving customers using social media platforms 09:14

  • 4: Serving customers using social media platforms 04:47
  • 5: Building a rapport in social media: 02:49
  • 6: Putting policies in place 01:38

• Customer Relationships 14:04

  • 7: Building customer relationships 08:40
  • 8: Adopting language techniques 05:24

• Improving your customer engagement 10:57

  • 9: Improving your customer engagement 04:31
  • 10: Evaluating your customer experience 06:26

• Providing ethical customer service 04:52

  • 11: Providing ethical customer service 04:52

Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you’re not prepared. That said, the fundamentals of good customer service never change - be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry; so it’s important your customer service skills stand out from the rest.

Together, we’ll be:

• Exploring the various industry roles which contribute to customer success

• Uncovering the perfect skills required for providing excellent customer service

• Creating step-by-step plans in how to problem-solve

• Building vocabulary to continuously deliver a positive experience

• Discovering how to deal with challenging behaviour

• Evaluating customer feedback

• Unearthing the key to serving customers through social media

• Understanding methods to create long-lasting customer relationships

• Advocating for ethical customer service

What’s in it for you?

• Personal career growth

• Guaranteed customer loyalty

• Improved communication

• Better business relationships

• Higher revenue

By the end of this course, you’ll be confident in becoming customer-focussed, and keen to succeed in building customer loyalty. Join me, and let’s discover the secrets to delivering excellence in customer service together.

• Anyone working in a customer-facing environment
• Established customer service managers and team leaders
• Entrepreneurs looking for ways to improve business start-ups
• Those wanting to progress into the world of customer service
• Business owners looking for content to motivate in the workplace
• Those working in a commercial support role
• Sales advisors
• Product Managers
• Marketing managers
• Account Managers
• Customer support agents

There are no pre-requisites for this course

Currently there are no Q&As for this course. Be the first to ask a question.

Reed courses certificate of completion

Digital certificate - Included